FAQ
What are your hours of operation?
Our office/warehouse operates from Monday to Friday, between 8am and 5pm PST. Please be aware that we also observe major holidays.
Is your warehouse/office open to the public?
We apologize for any inconvenience, but please note that our warehouse/office is not accessible to the public. All orders must be made exclusively through our strike-gear.com website. Unfortunately, we do not provide options for in-person order pickups.
The item I would like to purchase is out of stock, can I place a back order to reserve one once available?
We are unable to process back orders for reserving items in anticipation of future inventory. If you're interested in a specific item, you can visit the product page and input your email address in the "Subscribe to back in stock notification" section. This way, you will receive a notification when the item is restocked.
When will ‘_______’ be back in stock?
We engage in daily manufacturing, with batches of SI items becoming available every week. Once these batches of items are prepared and undergo thorough quality control inspections, they will be restocked for distribution to our partners, dealers, and subsequently made available on the SI website.
Can you do any custom work for products or custom colors?
No, we do not provide any custom work services.
Do you sell and ship outside of the USA?
Because of ITAR laws, our sales and shipping are limited exclusively to the USA.
Can I Combine Separate Orders to Save on Shipping?
I placed two (x2) separate orders, can I combine these orders so I am not charged twice for shipping?
I apologize, but we are unable to combine orders once they have been placed. If you wish to proceed differently, you could consider canceling both orders and then creating a new order, including the desired items, provided they are still in stock.
I received my tracking number but there has not been any tracking log updates/scans:
Once you receive a tracking number, your order is included in the daily shipping batch for that day or, if the batch is already completed, it will be part of the following day’s batch. The shipping carrier might not acknowledge receiving your package until it undergoes scanning. It's important to grant the shipping carrier sufficient time to scan the package and initiate updates to your tracking history/log. If, after a period of 15 consecutive business days, there are no updates to the tracking log, the package could be deemed lost in transit. In this case, we will take the necessary steps to either reship the order or provide a refund.
My order is not showing up on my account history:
Orders will only appear in your account order history if they were placed WHILE LOGGED INTO YOUR ACCOUNT. If you established an account AFTER placing an order, that order will not be visible in your new account. Please be aware that guest orders cannot be moved to an account holder's order history.
How do I remove items, change items, or change quantities on my order?
Orders will exclusively show up in your account order history if they were made WHILE LOGGED INTO YOUR ACCOUNT. If you created an account AFTER placing an order, that specific order will not be visible in your newly created account. Please be mindful that guest orders cannot be transferred to an account holder's order history.
-WE ARE ABLE TO remove items from your order
-Regrettably, we are unable to include additional items to an existing order. Furthermore, we cannot substitute items within an order for different ones. If you find yourself in such a situation, we will inquire whether you'd like to cancel your current order. You can then proceed to place a new order with the desired items, provided they are still in stock.
I never received my order and the shipping carrier has marked it as “delivered”:
Kindly submit a customer support ticket at your earliest convenience. We will promptly verify your shipping address and provide guidance for the next steps.
I received my package missing items/damaged:
Please photograph all items you have received along with the packaging they were shipped in. If there is any noticeable damage to the packaging that could have occurred during transit, please capture an image of the damaged package as well. Kindly submit these photos through a customer support ticket. These images will be valuable in assisting with any potential shipping carrier investigation.
My order was returned back to the sender. How do I move forward?
Please promptly submit a customer support ticket to inform us of the situation. Kindly provide your complete shipping address for us to verify. Once we receive the package that was returned to sender, we will proceed to reship it to the correct address. Your cooperation is appreciated.
I received a request to fill out an order verification form. What is this?
Verification checks are conducted for orders that have raised concerns. If your order is flagged, you'll be required to complete a verification form and provide the requested information/photos within 7 days. Failure to comply will result in the cancellation of the order, with items returned to inventory for sale, and a refund issued. These verification processes are implemented to safeguard both the customer and Strike-Gear. Regrettably, due to a rise in fraudulent orders, these measures are necessary. We greatly appreciate your patience, understanding, and time in this matter.